The Ins & Outs Of Working With Us

Our process, Working Hours and FAQ’s

First, we want to say thank you for getting in touch!

We believe that good strategic design is an investment and the foundation of any business’ online platform. We’re super passionate about using our Branding & Web Design process to help our clients obtain a digital product that enables them to build their brand awareness, gain more clients and increase sales. We’d love to get the chance to produce those kinds of results for your business!

On this page, you’ll find some info on our process, packages, and FAQ’s. After reading through this page, use the button at the bottom to schedule a free consultation with us so we can make sure we’re a good fit! We look forward to talking with you!

How It Works

We believe that good strategic design is an investment and the foundation of any business’ online platform. We’re super passionate about using our Branding & Web Design process.

Book A Discovery Call

A 15-minute discovery call allows us to get to know you and your business a little more. We want your business to produce results that excel your digital reach so, this call lets us know if we’re the right fit for you!


Research & Strategy

After our call and all the formalities are out of the way, we get stuck into research and creating a design strategy for you and your project!

Design & Development

Now that we have a created bespoke solution for your project, we can get started on bringing your project to life!


Walkthrough & Launch

Now it’s time to launch your new project into the world! Don’t worry though, you won’t be on your own! We will always be here to support you through the whole “Go Live” process!


Absolutely! At the end of your project, we offer a complimentary training and a tutorial video to help you learn how to manage and update your own website.

If you already have a domain or know how to get one, that’s great but, you do not need to have one before we work together. We can support you through the process of purchasing your domain.

No, you do not need to purchase hosting before we work together! We not only offer hosting packages but can support you through the whole process!

Please get in touch and we can discuss and create a bespoke package just for you!

Since all items are digital, we do not accept refunds.

Yes, we do! However, it is all dependant on the type of work you require. Drop us an email or schedule in a call and we can chat about what we can offer, availability and pricing.

No, your brand is so much more than just your logo, colour scheme & fonts. It’s your brand’s mission, vision & how you’re perceived & received by your customers. Get in touch, we’d love to help you create a strong brand identity!

Yes! At the end of the project, we send you all the raw files of your logo in various formats that you will need.

Our Working and Communication Hours

As Dolly Parton once said “Never get so busy making a living that you forget to make a life”, which is why we keep our family & working time separate BUT, we’d never want to leave you hanging! We’ll do our best to stay flexible and respond to your queries via email as soon as we can.

Consultation & Call hours: Monday – Friday, 11am – 4pm

We use Calendly to schedule in all of our calls. It’s really easy to use and don’t worry, you won’t need to create an account.

During your project, we will primarily use email & calls to communicate. This allows us to stay organised, stick to deadlines and do the best job we can.

Ready To Book Your Call?

We’d love to learn about your project and have the chance to provide you with a website that produces results! Schedule in your 15-minute call below.

After our consultation, if you decide you would like to work with us, we will send over the proposal for your project along with a contract for you to sign. We kindly ask that a 20% non-refundable deposit is paid to secure your spot in our schedule.

Once those steps are complete, we’ll book you in and send you some pre-project work to complete before we start on your website!

Book Your Discovery Call